I recently had a requirement where the employee would provide a bulleted list along with a couple of paragraphs of text in an HRSD case. My initial thought was to use an Employee Form (Collect Employee Input) for this, however I quickly discovered that Employee Forms don’t have an HTML field. I came up with…

The steps below are for generating a JWT from a ServiceNow instance. You need a computer on which you have admin rights in order to generate the JKS file. The steps below describe doing this on a Windows computer. The below steps on done on a local computer The below steps are done in ServiceNow

Overview of the procedure: On the MID Server, ensure that the service is running with an account that has access to the target directory. If running as Local System account, it may not have permission to save. MID Server Script Include On the instance, add the MID Server Script Include from the Script Include module…

To get a list of flows with their reporting setting (Off, Basic: Runtime states and durations only, Full: All configuratnio and runtime values (For debugging only)), go to the sys_flow_execution_setting table

1. Create a Step Configuration. I created this in the Global scope Description Generation Script Step Execution Script 2. Add an Input Variable to the Step Configuration Reference table is sys_hub_flow 3. Create an ATF Test. Use the Launch Flow step created in step 1. Select the Flow you want to launch in the list…

If you ever wanted to send the same attachment out in a notification, you found out that there wasn’t an easy way to do it. You can send attachments from the notifications record (incident, case, or whatever table the notification is for), however you can’t send the same attachment every time. Attaching a document to…

So you have a notification that is set to send when triggered but you can’t figure out which flows are triggering it. Here’s a UI action for the Notification table that will help you figure out it.

Here’s a diagram of the tables related to dashboards in ServiceNow

Out of the box, the ServiceNow Outlook plugin maps the body of the email to the comments field rather than the description field, here is how to change that. 1. Modify the Create Incident Widget. Find this line around 118 and change comments to description It gave me a message that the widget is read-only…

The ServiceNow Microsoft Outlook Plugin for ITSM allows for creating incidents and VTB items from email. This is handy for when requestors send incidents directly to an agent instead of “putting in a ticket.” However, out of the box, this plugin only works with the incident table (and VTB). In addition, it annoyingly adds the…

Out of the box, template functionality for HRSD case tables is only available to users with the HR Admin role. When HR Fulfillers figure out that their colleagues in IT can create templates to quickly fill out forms, they [politely] ask for this for themselves. Here’s how to do it.

This article will look at how to add the Watch list field to the Standard Ticket Configuration in Employee Center for HRSD tables (HR Case and all the COEs). There are four main steps: Modify the Views in the HR Service 1. Go to the HR Service Configuration record for the service you want to…

One of the strengths of the ServiceNow platform is the ability to automate common Active Directory tasks. While the Microsoft AD Spoke is the easiest way to do this, it is not available in production without the proper licensing. This article will look out how to achieve similar functionality using the base platform and a…

If you have a record producer with a mapped attachment field, you (or perhaps your users) may have noticed that attachments uploaded to this variable appear in twice in the activity formatter. According to this knowledge article this is expected behavior. The attachment is uploaded first to the variable and then copied to the field…

Update for Yokohama: On Yokohama, the original business rule in this article which aborted the delete of an attachment caused the UI to not show the attachment as deleted until the screen was refreshed. The updated BR below copies the attachment to the same record, prepending the file name with “DELETED-“. It shows up in…

Here’s how you get to a page of icons that can be used for UI macros and field decorators in Servicenow UI 16: https://[instance-name]/styles/retina_icons/retina_icons.html credit to this answer on the community https://www.servicenow.com/community/developer-forum/using-different-icons-for-ui-macros-fuji/m-p/1909528

A very helpful related list in a application record in ServiceNow is the Customized Files related list. I like to take a look at this before uploading my version to the app respository to see what I (and my colleagues) have changed from the OOB app. Grouping by the Class column would be very nice,…

HRSD Employee Forms are forms (re-purposed surveys) that can be sent to employees as a task in a case.  OOB, the fields on the form can be mapped back to fields on tables.  The problem is, they can only be mapped to tables where there is one record per user, so most commonly, this would…

In some situations, you might want to create a task for an employee or another HR fulfiller and include an attachment in this task. The problem is that attachments from child HR Tasks automatically copy up to the parent case when the HR Task closes. This customization provides an option on the HR Template form…

In the form view for an HRSD case, clicking the preview button next to the Opened for or Subject person fields takes the user to the HR Profile form for the record. However, if you’re in the list view and click one of these fields, the user is taken to the User table. This is…