This article describes how to display additional fields in the Standard Ticket page of Employee Center. The end result is a tab like the Incident Details tab below Step 1: Create a Service Portal Widget HTML Template CSS Server Script Step 2: Add a tab to the Standard Ticket Page Go to the Standard Ticket…

Sometimes users need to move all attachments from one record to another, this is a UI Action which calls a UI Page in a modal allowing the user to select the record they want to move the attachments to. HTML for UI Page Processing Script for UI Page Set the target table in the UI…

Here is a script for bulk moving case records from one table to another in HRSD.

To filter a reference field to sys_user to show members of groups the user is in, you have to use an Advanced reference qualifier rather than a dynamic one. Below shows the dictionary entry for the field and the script include. Dictionary Entry for Field: Script Include:

Platform Analytics is great because it allows regular end users to explore data in ServiceNow. However, it also evokes questions like “How do I filter users by assignment group on the sys_user table?”. The user who asked the question was using sys_user as a filter and only wanted to see users in a single assignment…

One of the great features of Platform Analytics is that it allows any user to create visualizations and dashboards. As users explore the tables in ServiceNow they start to ask questions about the myriad of columns in the task table and the tables extended from it. Unfortunately, I couldn’t find any resource which describes each…

The Story record page in Project workspace only has the Attachment component in the Contextual Side Panel (at least, my installation of it). I wanted to add the Templates component. There’s a page in the documentation for this but there are no screenshots https://www.servicenow.com/docs/bundle/washingtondc-platform-user-interface/page/administer/workspace/task/add-email-templates-sidebar-icon-to-record-page.html Here are the steps I took. 1. Go to UI Builder…

The Collaborators field is read only for users with the sn_hr_core.basic until they are the Assigned to. Once they are the Assigned to, they can add and remove collaborators. Collaborators can remove themselves but they can not add other collaborators, only the Assigned to can do that. https://www.servicenow.com/docs/bundle/washingtondc-employee-service-management/page/product/human-resources/task/t_CreateAnHRCase.html

The below custom widget displays knowledge articles in the same topic as the current knowledge article. This widget is for the esc_kb_article_view page. HTML Template CSS Server Script

Elsewhere in the platform, permissions are assigned using roles and role auditing is available OOB. In HRSD, however, groups are used to give permission to the COEs and, quite surprisingly, there isn’t any auditing OOB for group membership. This lack of auditing will give most IT security folks a heart attack, so to avoid that,…

In the old ServiceNow dashboards, you could select a “drilldown view” as the view that would be displayed for the list when the user clicks on the number in a single score report. This option is not available in Platform Analytics visualizations. The best I can come up with for a workaround is to select…

Powershell Script Custom Action – ECC Queue Request Script Include in Scoped Application for GlideSysAttachment.writeBase64 We need to use the writeBase64 method of the GlideSysAttachment class, however this only works in a scoped application. Every other artifact has been created in a global app, so we need to either create a scoped app for this…

After installing the Column Level Encryption plugin (com.glide.encryption), the navigation module for Field Encryption Modules is not visible. This is because this module is only visible to sn_kmf.cryptographic_manager and sn_kmf.cryptographic_auditor roles, and though they are included in the sn_kmf.admin role, the sn_kmf.admin role requires elevation. To resolve this:

It’s a good idea to have regular audits/reviews of COE security policies and HR groups to ensure that the permissions are setup as intended. This custom functionality provides a mechanism of performing audits/reviews with an HR case. The basic idea of this functionality is Here’s how to set it up: HR Service Create an HR…

I was trying to get all of the unique sys_id’s of groups that were included in HRSD COE Security Policies using the below query However, this was not producing unique results, the same sys_ids were being added repeatedly to the array. After some googling I realized that this was due to a problem with the…