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ServiceNow HRSD: Templates for HR Fulfillers

Out of the box, template functionality for HRSD case tables is only available to users with the HR Admin role. When HR Fulfillers figure out that their colleagues in IT can create templates to quickly fill out forms, they [politely] ask for this for themselves. Here’s how to do it.

  1. Give the users the template_editor role or put the template_editor role in the sn_hr_core.basic role.
  2. Create the below ACL on each table you would like to give template functionality for.