This article will look at how to add the Watch list field to the Standard Ticket Configuration in Employee Center for HRSD tables (HR Case and all the COEs). There are four main steps: Modify the Views in the HR Service 1. Go to the HR Service Configuration record for the service you want to…

One of the strengths of the ServiceNow platform is the ability to automate common Active Directory tasks. While the Microsoft AD Spoke is the easiest way to do this, it is not available in production without the proper licensing. This article will look out how to achieve similar functionality using the base platform and a…

If you have a record producer with a mapped attachment field, you (or perhaps your users) may have noticed that attachments uploaded to this variable appear in twice in the activity formatter. According to this knowledge article this is expected behavior. The attachment is uploaded first to the variable and then copied to the field…

Without fail, users that are new to ServiceNow always ask about how to recover deleted attachments. Especially on attachment fields where the Delete button is so darn close to the Update button, a stray mouseclick can mean the end of the attachment. Unfortunately, out-of-box, attachments that are deleted by the user are truly deleted. “So…

Here’s how you get to a page of icons that can be used for UI macros and field decorators in Servicenow UI 16: https://[instance-name]/styles/retina_icons/retina_icons.html credit to this answer on the community https://www.servicenow.com/community/developer-forum/using-different-icons-for-ui-macros-fuji/m-p/1909528

A very helpful related list in a application record in ServiceNow is the Customized Files related list. I like to take a look at this before uploading my version to the app respository to see what I (and my colleagues) have changed from the OOB app. Grouping by the Class column would be very nice,…

HRSD Employee Forms are forms (re-purposed surveys) that can be sent to employees as a task in a case.  OOB, the fields on the form can be mapped back to fields on tables.  The problem is, they can only be mapped to tables where there is one record per user, so most commonly, this would…

In some situations, you might want to create a task for an employee or another HR fulfiller and include an attachment in this task. The problem is that attachments from child HR Tasks automatically copy up to the parent case when the HR Task closes. This customization provides an option on the HR Template form…

In the form view for an HRSD case, clicking the preview button next to the Opened for or Subject person fields takes the user to the HR Profile form for the record. However, if you’re in the list view and click one of these fields, the user is taken to the User table. This is…

Many public organizations require a “terms and conditions” message to be displayed in the portal (Employee Center, Service Portal, etc) when a user logs in. This is a very simple solution that uses a javascript confirm box in the client script of a custom widget. This widget is inserted into the login page. Note that…

Problem: After an upgrade to Utah, a flow that is set to run as System is actually running as the user who initiates the session. Deactivating and activating doesn’t help. When testing the flow, it runs as System in test but when it’s triggered, it runs as the user. Solution: Copy the flow to a…

A common reporting requirement is to view data by fiscal period — last fiscal year, last fiscal quarter, etc. This can be added to the filter options for date fields in ServiceNow for any table.

If you have a Record Producer for an HR Service that has functionality to open a case on behalf of someone else, you probably noticed that the OOB view for the user who opened the case is less than ideal. After opening the case, they see a ticket page that’s missing the Activities, Attachments and…

Problem: Records in the sys_choice table are in a different scope than the choice field they are for. When you try to edit or delete them, you get the error Invalid ‘Choice’ record even though the selected outside Table is allowed. Even when you switch to the scope the sys_choice records are in, it doesn’t…

ServiceNow version upgrades are usually done by first upgrading a sub prod instance with a clone from prod. After the upgrade completes, the skipped changes to review entries are reviewed by the unlucky admin that is chosen for the task. Fortunately, the said unlucky admin only has to do this once as these changes can…

Getting ServiceNow survey results in rows can be quite useful, especially for export to other tools. Out of the box, ServiceNow provides a UI Action called View Reponses in Rows, however this action is not visible if your survey has more than 5 questions. You can change the visibility on the UI Action, but it’s…

In a previous post, we looked at adding a new visualization to the Service Operations Workspace landing page. One of the defects of that solution (or, should I say, backlogged stories) was that the visualization was not wired up to the My Work / My Team’s Work dropdown component. This post tackles that backlogged story.…

As you probably know if you’ve stumbled on this posting, you can only have one SMTP server in a ServiceNow instance. I had a requirement where we needed to send mail from two different domains from the same ServiceNow instance, but these domains did not share the same SMTP server. As mail was being sent…