Problem: After an upgrade to Utah, a flow that is set to run as System is actually running as the user who initiates the session. Deactivating and activating doesn’t help. When testing the flow, it runs as System in test but when it’s triggered, it runs as the user. Solution: Copy the flow to a…

A common reporting requirement is to view data by fiscal period — last fiscal year, last fiscal quarter, etc. This can be added to the filter options for date fields in ServiceNow for any table.

If you have a Record Producer for an HR Service that has functionality to open a case on behalf of someone else, you probably noticed that the OOB view for the user who opened the case is less than ideal. After opening the case, they see a ticket page that’s missing the Activities, Attachments and…

Problem: Records in the sys_choice table are in a different scope than the choice field they are for. When you try to edit or delete them, you get the error Invalid ‘Choice’ record even though the selected outside Table is allowed. Even when you switch to the scope the sys_choice records are in, it doesn’t…

ServiceNow version upgrades are usually done by first upgrading a sub prod instance with a clone from prod. After the upgrade completes, the skipped changes to review entries are reviewed by the unlucky admin that is chosen for the task. Fortunately, the said unlucky admin only has to do this once as these changes can…

Getting ServiceNow survey results in rows can be quite useful, especially for export to other tools. Out of the box, ServiceNow provides a UI Action called View Reponses in Rows, however this action is not visible if your survey has more than 5 questions. You can change the visibility on the UI Action, but it’s…

In a previous post, we looked at adding a new visualization to the Service Operations Workspace landing page. One of the defects of that solution (or, should I say, backlogged stories) was that the visualization was not wired up to the My Work / My Team’s Work dropdown component. This post tackles that backlogged story.…

As you probably know if you’ve stumbled on this posting, you can only have one SMTP server in a ServiceNow instance. I had a requirement where we needed to send mail from two different domains from the same ServiceNow instance, but these domains did not share the same SMTP server. As mail was being sent…

Our objective is to add an additional visualization that shows all active changes by type to the carousel on the Service Operations Workspace landing page . When clicking on the parts of the donut that represent the types of changes The end result should look like the below Overview of the Solution Solution Defects Duplicate…

This is a video version of part of Ashley Snyder’s community article on lists in configurable workspace

I have seen many non-profits that get along with spreadsheets, emails, post-it notes and smoke signals, but at a certain point, it becomes unmanageable. At one of these non-profits, I remember the director commenting that if she wanted to know how many active volunteers they had, it would take 3 days to reconcile each staff…

The new tab menu allows agents to create new records in a workspace without having to first navigate to a list. I recently had a requirement to add an additional item to this menu which opens a new incident with the impact and urgency fields set to high. Here’s how I did it: 4. To…

Help Center is the new Embedded Help as of San Diego and allows you to add help content to workspaces. There is a page in the docs that explains how to add content but I struggled a bit to get this working. Here’s what I did: It’s basically a two step process: Create the Help…