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ServiceNow Employee Form Update Case


1. Create a subflow that will be called from a UI Action

2. The subflow input will be an case record.

3. The first step is a Create Record action. Table = HR Task. HR Task Type = Collect Employee Input. Ensure the Wait checkbox is ticked.

4. The second step is a Look Up record action on the Assessment Instance Question table. The Instance field is the HR Task.Survey Instance field that was created in Step 1. The Metric field is the field that you want to write to the parent case.

5. Get the answers from the Assessment Instance Question record and write them to the case table using Update Record actions.